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Casino FAQs is an industry leading, unbiased source of information covering all things casino. We answer every conceivable question that players have from around the world. If you’re looking for information on RTP, wagering, licensing or even if you’re just looking for a safe, reliable online casino to play at.  You’re in the right place! Our motto is and always will be, quality information, quality casinos.

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Who are we?

Casino FAQ’s enjoys the services of staff with more than a decade of experience in the online casino world. This gives us the unrivalled ability to look at the entire breadth of the industry and understand the needs and wants of players worldwide. Our commitment to accurate information ensures that our readers are never misinformed. Our mission is to provide casino players with most detailed resource of frequently asked questions on the web.

Getting Started with the Basics

Some of the most asked questions among players who are new to gambling online.

What is the legal age to play at an online casino?

That depends on the country you reside in. Generally, you must be 18 years of age before you can open an account with an online casino. However, in certain countries you may have to be older. For example, in Ontario, Canada, you are required to be at least 19 years of age.  Furthermore, some casinos may only allow players over 21 years of age to register an account regardless of the relevant legislation. 

How do I open an account with an online casino?

Most online casinos have a very simple sign-up solution which requires you to enter some personal details including your date of birth, name and address. There may be some verification checks required before you are eligible to deposit. Sometimes this is completed automatically upon sign up however sometimes the casino will require you to provide documentation to verify the information you have given.

How do I find out if a casino has a gambling license?

Any trustworthy casino that has the necessary licensing for your jurisdiction will have that information freely available to its players. Usually, you can find the licencing information for a casino in the footer of their home page. If you cannot find any licensing information, then you should always assume that the casino is unlicensed and is to be avoided.

Is the Return to Player (RTP) something that matters for me?

The RTP or Return to Player is the percentage of return that any slot game will pay back on average. For example, if a slot game has 97% RTP then, on average, players will retain 97% of their balance while playing that game. Whether or not this is something that is relevant to you depends on how pragmatic you wish to be as a player. Many people specifically play on higher RTP games in order to extend the lifetime of their balance while other players simply play the games they enjoy. It’s an aspect of gambling online that is important to some but not others. The most important thing to remember is that real money is real money. Balanced play that you enjoy is always the best end goal.

Can I play using the currency of my country?

If you are playing on a fully licensed casino that holds a relevant gambling license for your jurisdiction, then yes. If a casino holds a license in your country, then it will offer you the ability to play using your own currency. If you are playing at a casino that doesn’t offer game play in your currency, then it’s time to look for that all important licencing information.

Why should I play at an online casino?

There is only one reason to play at an online casino, to have fun.  Of course, many of us see YouTube videos of life changing wins that seem to happen very often. Make no mistake, the chances of these gigantic wins happening are extremely slim. Playing online casino can be a very fun rewarding way to pass the time but it’s vital that you play within your limits and never expect to win.

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Safe Gambling

When it comes to gambling online, safe gambling is the most important aspect of your decision-making process.  Here are some of the most commonly asked questions around safe gambling.

Is my money safe once it has been deposited?

If you have signed up to an online casino that has a relevant license for your jurisdiction? If so the answer is almost always yes. This is because there are player protections in place and you have legal options should the casino withhold any funds from you.

Should I set deposit limits on my casino account?

Our advice is to always set deposit limits when you join a new online casino. Ask yourself, is there an amount of money I would be happy to lose? If, for example the answer is £100, our advice would be to set your deposit limit to an amount lower than that. It’s important to never take your gambling activity all the way to your own personal limit. Deposit limits are an important tool that you should definitely use.

How do I close my casino account?

Usually, the best way to close your casino account is to contact the support team of the casino and ask them to close the account directly. If you are in a position where you feel you need to close your account, then you should consider checking out GamStop or similar services.

Can I use my credit card at an online casino site?

These days, most licensing bodies have forbidden the use of credit cards for gambling activities. This is a player protection and prevents players from using debt to gamble. If you are somehow in a position whereby you are able to use your credit card to gamble, our advice is simple. Don’t do it.

How do I know if I have a gambling problem?

If you are even unsure in your mind about whether or not you have a gambling problem, treat yourself as if you do. If you are in doubt, get yourself over to GamStop and register with them. It’s better to protect yourself before you’re sure that you do have a gambling problem. They are extremely helpful and understanding. Don’t hesitate if you think you could be developing a problem.

Is it safe to play at a real money online casino?

Again this all depends on where you are playing. If you choose your casino carefully and only select one with a good history and the proper licensing then yes, it is usually perfectly safe. But part of being safe is also the personal approach you take as a player. Never bet more than you can afford to lose.

Welcome Bonuses at Casino Sites

By far the most covered topic for players looking for casino information surrounds welcome bonuses. Welcome bonuses come in all shapes and sizes. Some are good, some are bad. Overwhelmingly, the most important thing to understand when it comes to casino bonuses is the terms and conditions attached to them. Here is a snapshot of what people tend to ask on this topic.

What is a casino welcome bonus?

A casino welcome bonus is the offer that casinos make to new players when they sign up. They can vary in size and quality. A very common welcome bonus is the industry standard of 100% match bonus. This is when you deposit an amount, let’s say £100 and receive £200 to play with. The additional funds have a wagering requirement attached to them and may also have playing restrictions.

What is a match bonus?

A match bonus is when the casino matches your deposit and doubles it up with bonus funds. These bonus funds can be used to play at the casino just like regular funds. You can win with bonus funds in the same way you can win with real money but beware of wagering requirements and playing restrictions.

If I am a high roller will I be rewarded more by the casino?

In many licensed jurisdictions the answer to this is no. It has been widely condemned as bad practice to treat players differently because they are likely to lose more money. That being said, if you in a position to sensibly gamble more than the average casino player then you can simply take advantage of the higher end of match bonuses.

Why do some casinos offer free spins with no deposit?

This is a marketing technique used by many casinos to attract a lot of people to sign up to the casino. It is a way of getting you on to their marketing funnel as you will be marketed real money offers in the future.

How do wagering requirements work?

Wagering requirements work depending on the multiple they are set to. For example, is a bonus has a 35x wagering requirement, this means a bonus of £100 requires £3,500 of wagering to unlock for withdrawal. I’m sure 35x sounds like a lot but that’s because it is. Casinos tend to set wagering to a level that makes it unlikely for people to complete it. That doesn’t mean it doesn’t happen though, people complete large wagering requirements every day.

What playing restrictions are relevant when I am playing with bonus funds?

This depends on the casino which makes it vital to read the terms and conditions of any casino bonus you accept.  For example, a very common term is to restrict the value of the bet players are allowed to make while playing with bonus funds. Very often this is set to £5 per spin. Another common restriction involves the games that contribute to wagering requirements. Usually, table games and certain slot games will contribute less.

Online Casino Games

How can I trust that online casino games are random?

So long as you choose an established casino that is licensed and regulated you can be sure that the casino uses random number generators (RNG) to decide outcomes of games. All regulated online casinos are audited regularly to ensure that they are following fair play rules.

Do online slots work on mobile?

Yes, most casinos are well optimised to play on almost all mobile devices and tablets. In fact, many slot games are created to be most effective on mobile since mobile is the future of internet traffic.

What do I do if there is a fault with a game?

If you are playing a game which freezes or shows a fault, then the first thing to do is refresh the page. If the problem persists, then close the game and contact live chat detailing everything you can about the fault. Casinos take game faults very seriously and will be keen to discover what happened.

Are live casino games the same as a live casino?

Live casino game providers work very hard to make the experience they offer as immersive as possible. Some people argue that playing live casino online is actually more thrilling than playing at the casino. Others say it is an acceptable alternative. One thing is for sure, this technology gets better every year.

How do I decide which games to play?

If you are unsure about which games to play or don’t yet have any favourites, then it’s a good idea to start playing lots of different games on very low stakes to decide what you like. Many casinos even have free play versions of their games on offer specifically for this purpose.

What are high variance slots?

High variance slots are slot games that could pay out a very large sum of money on a single spin. They can do this because on most spins the player will lose. Lot’s of people love high variance slots for their ability to ‘pop off’ but don’t be fooled by the YouTube clips, big wins are rare.

What are software providers?

Software providers are simply the companies that make the games listed on an online casino. There are many software providers in the industry today. They make money by taking a cut of money bet through their slot games.  This cut is taken from what’s called the Gross Gaming Revenue (GGR).

How to Complain about an Online Casino

As an online casino player, it’s important that you know what to do when you need to make a complaint. In licensed markets, issues with casinos are becoming less and less common but they still happen. Here are some of the most asked questions on this topic.

The casino is refusing to pay me my winnings, what do I do?

It can be a very unfortunate situation. You have just had a win and enjoyed the exhilaration of that but now the casino won’t pay you the winnings. In licensed markets this is very uncommon, but some issues do still slip through the cracks.

The first thing you need to do is establish why the casino is reluctant to you pay you the winnings. Once you’re sure that you have not broken any terms and conditions that you agreed to, you should take further steps.

The next course of action would be to make some complaints on some of the casino review sites that offer this service. There are many of them and this method tends to be quite effective.

If you still have no luck in having the matter resolved your next step would be to contact the licencing body that your casino is licensed by. This can be a slow tedious process but rest assured, they are obliged to pay up.

I want to complain about an online casino, where can I complain?

There are several places you can lodge a complaint against an online casino. Places like trust pilot and other casino review sites offering a complaints service are a great place to start.

If your complaint regards an extremely serious matter like a breach of license then you should contact the governing body of your casinos license.

I think I have found a casino game that is rigged, who do I contact?

Rigged games in licensed markets are extremely rare. If you think you have found evidence for this, then it is important that you report it correctly.  You should collect your evidence and immediately make a report to the governing body of the casinos license.\

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